FAQ
Have questions about our Viking appliance repair services? Find answers to the most common questions below.
Legendary Service Quality
Factory-certified repairs
Fabled Experience
15+ years serving LA
Olympian
2,000+ happy customers
Everything You Need to Know
Browse our most frequently asked questions. Can’t find what you’re looking for? Call us at (844) 988-0068.
Q: How soon can your Viking technicians come to my house?
We offer same-day and next-day service across all our service areas. In most cases, a certified Viking technician can be at your door within 2-4 hours of your call. We understand appliance emergencies don’t wait, which is why we keep our schedule flexible and our vans stocked with the most common Viking parts for immediate repairs.
Q: What is the average life expectancy of Viking appliances?
With proper maintenance, most Viking appliances can last 15-20 years. Our technicians can help extend the life of your appliances through expert repairs and preventive maintenance advice. Viking is engineered to professional-grade standards, so when properly cared for, these appliances represent a long-term investment in your kitchen.
Q: What services do you offer?
We provide comprehensive repair services for all Viking appliances including ranges, refrigerators, dishwashers, ovens, cooktops, wine coolers, ice makers, and ventilation systems. Whether it’s a simple fix or a complex diagnostic job, our factory-trained technicians are equipped to handle every Viking model and series.
Q: Why should I trust Viking Repair Pro?
Viking Repair Pro has over 15 years of specialized experience. Our factory-trained technicians use only genuine Viking OEM parts, and all repairs are backed by a 2-year warranty on parts and labor. We’ve earned a 4.9-star rating from over 2,000 customers and are proud to be the most trusted Viking specialist in Los Angeles and Orange County.
Q: How much will this repair job cost me?
We provide upfront, transparent pricing before any work begins. Our diagnostic fee is applied toward the repair cost, so you never pay extra. No hidden fees, no surprises. We believe our customers deserve to know exactly what they’re paying for, which is why we walk you through the full estimate before a single tool is picked up.
Q: Are you licensed, bonded, and insured to operate?
Yes. Viking Repair Pro is fully licensed, bonded, and insured. All our technicians undergo thorough background checks and ongoing factory certification training. You can have complete peace of mind knowing that every technician who enters your home meets the highest professional and safety standards in the industry.
Q: Do you use genuine Viking parts?
Absolutely. We exclusively use genuine Viking OEM (Original Equipment Manufacturer) parts for every repair. Using authentic parts ensures your appliance performs exactly as the manufacturer intended, maintains its warranty coverage, and delivers the longest-lasting results. We never use generic aftermarket substitutes.
Q: Do you offer same-day service?
Yes! We offer same-day and next-day service across all our service areas. In most cases, a certified Viking technician can be at your door within 2-4 hours of your call. We understand that a broken appliance disrupts your entire household, so we prioritize fast response times without compromising the quality of our work.
Q: What areas do you serve?
Viking Repair Pro proudly serves communities across Southern California and beyond, including Los Angeles, Beverly Hills, Santa Monica, Malibu, Pasadena, Glendale, Orange County (Newport Beach, Irvine, Anaheim), as well as locations in Las Vegas NV, Longmont CO, Gresham OR, Chula Vista CA, Daly City CA, Ventura CA, and Glendale AZ. Visit our Locations page for the full list of service areas and contact details for each office.
Q: How should I prepare for my technician visit?
To ensure the most efficient service, please keep your refrigerator or freezer running for at least 24 hours before the appointment so our technician can observe the issue in real-time. Clear the area around the appliance to provide easy access. Have your appliance model and serial number ready if possible — this is usually found on a label inside the door or on the back panel. If you have any error codes displayed, note those down as well.
Still Have Questions?
Our team is available 7 days a week from 7am to 9pm. Call us or schedule online and we’ll get your Viking appliances back in top shape.
